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Our cutting-edge microlearning course on 4th Industrial Revolution skills! Specifically designed to provide you with easily
digestible lessons that will equip you with the essential tools to thrive in the ever-evolving digital landscape.
Our cutting-edge microlearning course on 4th Industrial Revolution skills! Specifically designed to provide you with easily
digestible lessons that will equip you with the essential tools to thrive in the ever-evolving digital landscape.
This course describes:
Adapting to other’s motivations;
Closing deals;
Improving understanding of your prospect’s situation;
Raising problems that need resolving;
Asking implication questions;
Mastering large project selling;
Adapting your pitch
This course provides practical tools to help you create amazing customer service moments.
Topics covered:
A winning first & last impression;
Customer experience;
Cross- and up-selling;
Recovery;
Solving problems;
Under-promising and over-delivering.
This course describes::
Understanding the importance of skills development;
Knowing which skills to develop;
Developing skills through training, delegation and coaching;
Organising work so that it acts as training;
Giving constructive feedback
Being client-focused is a strategic choice. This course provides practical tools to help managers build, nurture and support
customer-centric teams.
This Masterclass consists of theory supported by an online workshop
Being client-focused is a strategic choice. This course provides practical tools to help managers build, nurture and support
customer-centric teams.
This Masterclass consists of theory supported by an online workshop
This course provides an overview of the key theories on competitive advantage and organisational strategy.
Topics include:
The theory of competitive advantage;
The limitations of Porter’s model;
How to redefine strategy using resource-based theory.
Customer service – we will delve into the essential principles and strategies that underpin exceptional customer experiences. This course will empower you to deliver exceptional service and make a positive impact on your organization and its customers.
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© Great 4 Business Pty Ltd 2023
