This course describes: Adapting to other’s motivations; Closing deals; Improving understanding of your prospect’s situation; Raising problems that need resolving; Asking implication questions; Mastering large project selling; Adapting your pitch
This course provides practical tools to help you create amazing customer service moments. Topics covered: A winning first & last impression; Customer experience; Cross- and up-selling; Recovery; Solving problems; Under-promising and over-delivering.
This course provides an overview of the key theories on competitive advantage and organisational strategy. Topics include: The theory of competitive advantage; The limitations of Porter’s model; How to redefine strategy using resource-based theory.
This course addresses: EQ for Leaders &groups You will understand: Identifying the aptitudes to be developed; Why complanies must develop EQ; What emotions are for; Controlling emotions; Self-awareness & self-control; Empathy
This course covers: Financial management and accounting and terminology; Budgeting; Balance sheets, income, and cash flow statements; Financial ratios; How to price; Working capital and the cash conversion cycle; Income tax, VAT, and capital gains tax.
This course looks at: Assessing the level of healthy performance in your team; Setting a well-being framework for your team; Getting the mindset of a ‘well-being manager’; Ensuring that your team members are fully committed; Improving your own well-being.
Lean principles have a profound impact on all organisations. This course covers: Lean philosophy; How to measure processes for improvement; Quality at the source; One-piece flow; Just in time; Cellular layout; Continuous improvement.
This course provides practical tools for harnessing emotions to craft more effective relationships with others. How to boost productivity; Connecting to others; Making effective requests; Enhancing listening skills; Crafting messages with empathy