Calming Upset Customers: Stay in Control in Any Situation

R2,353.16R2,767.16 + VAT

Course Duration : 1 Days

Dealing with unhappy customers is a challenge that every business owner will face at some point. But what if I told you that you can turn these moments of frustration into opportunities to strengthen your relationship with your customers? This self-paced book is here to help you do just that. You’ll learn the skills needed to become a pro at diffusing difficult situations and winning over even the most upset customers. With a little bit of patience, empathy, and the right communication techniques, you can transform unhappy customers into loyal ones.

Course Outline 



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In-Person, Online

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09 September 2024, 23 July 2024