Customer Satisfaction: Practical Tools for Building Important Relationships

R2,353.16 + VAT

With guidance from this course, you’ll have the skills to build and maintain long-term customer relationships, handle difficult people, and overcome barriers to customer satisfaction. By learning to define targets for superior customer service, you will create repeat business with every customer contact you make. Providing superior service means solving problems, dealing with frustrations and stress, giving and receiving feedback, avoiding placing blame on others, and communicating effectively. This course will teach you all the critical skills to achieve outstanding customer satisfaction.

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Additional information

Choose date

08 October 2024, 20 August 2024

Select Attendance type

In-Person, Online