Telephone Courtesy & Customer Service

R2,353.16R2,767.16 + VAT

Course Duration : 1 Days

Phones have become an integral part of our lives, but do you know how to use them effectively for business? The telephone is still one of the most powerful communication tools available. In this course, you’ll learn the proper techniques for effective telephone communication, including how to handle difficult customers, manage calls efficiently, and represent your company professionally. You’ll also learn how to use your voice to create a positive impression and how to handle voicemail and other phone-related tasks. By mastering these telephone skills, you’ll be equipped to provide top-notch customer service and impress your clients with every call.

Course Outline 



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Additional information

Choose date

11 October 2024, 19 June 2024, 22 August 2024

Select Attendance type

In-Person, Online